A national platform of the American Samoa Government
Your voice matters.Your government is listening.
Help us improve government services across American Samoa. If you have experienced a problem with a government department, public authority, or government-owned enterprise, tell us about it. Your concern will be recorded and directed to the appropriate government leadership for review and action.
About three minutes. No account needed. Works on any phone.
- Executive Director, ASPA+0 s
- Deputy Executive Director, ASPA+0 s
- Lieutenant Governor · portfolio oversight+0 s
- You · text message with your reference+2 s
Listening, in numbers
Live from the platform. Public figures show counts and times only, never personal details.
235
complaints heard since launch
75%
resolved or closed
1.1
days, average time to acknowledge
16
days, average time to resolve
56%
satisfied with the outcome
28
organizations taking part
How it works
Step 1
Tell us what happened
Choose the organization, describe the problem and leave a phone number so we can reach you. Not sure who is responsible? Choose “I'm not sure” and we will route it.
Step 2
Leadership is told within seconds
Your complaint gets a reference number and goes straight to the head of the organization, their deputy and the Governor's Office portfolio lead. It cannot be quietly set aside.
Step 3
Follow it until it is resolved
Check progress any time with your reference number. You hear from us at each step, and when it is resolved you tell us whether you are satisfied.
Who is listening
A complaint is never just a ticket in a queue. From the moment it is submitted, four levels of government can see it, and the clock is running on each one.
How it works- 1
Head of the organization and deputy
Notified immediately. Responsible for acknowledging, assigning and resolving.
- 2
Governor's Office portfolio lead
Sees every complaint across the organizations in their portfolio, and is told when one goes overdue.
- 3
Office of the Governor
A territory-wide picture of service delivery: where complaints are rising, which organizations respond, and which do not.
- 4
You
Updates at every milestone, a final explanation, and the last word on whether it was handled well.
Your information, your choice
Who sees it
The organization's head, deputy and the officer assigned to your case. Oversight dashboards see the complaint, never your personal details.
How you get updates
By text message to the mobile number you give us, and by email if you add one. No email address is needed.
Confidential or anonymous
Choose confidential and only the head, deputy and the Citizen Voice Unit can see who you are. Choose anonymous and we keep no name at all, though we cannot contact you for follow-up.
A complaint is a report, not a verdict. Allegations are reviewed fairly before any finding is made.
Participating organizations
Every department, authority and government-owned enterprise listed here has committed to answer through this platform.
Government departments
- DPWDepartment of Public Works
- DPADepartment of Port Administration
- DOHDepartment of Health
- DHSSDepartment of Human & Social Services
- DYWADepartment of Youth & Women's Affairs
- DPSDepartment of Public Safety
- DLADepartment of Legal Affairs (Attorney General)
- ASDHSDepartment of Homeland Security
- DOEDepartment of Education
- DPRDepartment of Parks & Recreation
- DOCDepartment of Commerce
- TREASDepartment of Treasury
- DHRDepartment of Human Resources
- DOADepartment of Agriculture
- DMWRDepartment of Marine & Wildlife Resources
Authorities and semi-autonomous agencies
Offices and agencies
Government-owned enterprises
Your voice matters. Your government is listening.
About three minutes. No account needed. Works on any phone.